The Chumaround messaging facility is the place where guest and host can communicate about a proposed meeting. All communications prior to bookings need to take place via the platform. Hosts can take comfort in knowing that all communications are safe and secure and are taking place on a closed platform. Only registered Chumaround users can use the platform. Through the platform, all communications can be referenced and followed up, and attempts to identify suspicious or fraudulent activity are always being proactively undertaken.We strongly recommend to communicate with your host via Chumaround to make sure there is a record of your interaction in case of any disputes that may arise.

Use the messaging facility to learn about your guests prior to accepting booking requests. Politely ask questions about the purpose of their trip, the number of guests, as well as anything that helps you get a feel for who your prospective guests are in their day-to-day lives. Be courteous in your requests for information, and explain that you simply like to understand who you’re going to be hanging out with, as well as ensure you’re able to provide the best possible hosting experience.

Do not share personal information prior to having accepted a booking. Once a booking is confirmed, you will receive alternative communication methods, but you should try keep all communications that are practicable on the Chumaround platform for ongoing protection.


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