Cancellation & Refunds

CHUMAROUND CANCELLATION AND REFUND POLICY

Cancellations are inconvenient for both the host and guest, however we realize that emergencies do occur.  If you need to cancel a confirmed booking, you should first attempt to reschedule your appointment with your host. If you are unable to reschedule, then you should initiate a cancellation by sending your host a message using the ChumAround messaging system.

As per the ChumAround Terms of Service, a guest can cancel a reservation up to 3 days (72 hours) before the scheduled appointment.

3 DAYS BEFORE 

If a guest cancels before the 72 hour cancellation deadline, the host is required to refund 100% of your booking fee less the ChumAround service fee which is non-refundable.

WITHIN 3 DAYS

If a guest cancellation request occurs anytime within 72 hours of their appointment, the payment is non-refundable.

HOST CANCELLATION

As per the ChumAround Terms of Service, if a host cancels at anytime a guest is entitled to a 100% refund less the ChumAround service fee.

SUPPORT

If you qualify for a refund, it will be sent to you directly from your host. If you should have any problems receiving your refund, please contact support@chumaround.com

Insight